Refund policy

RETURNS & REFUNDS POLICY

Last updated: 23/07/2025

We’re a small family biz doing this while navigating grief - so every order means a lot to us. That said, we totally get that sometimes things don’t work out, and we want to make it right (without unnecessary frustration).

📦 30-DAY RETURN POLICY

You’ve got 30 days from the day your order lands to request a return. If 30 days have flown by, we’re probably outside the return window - but you can still reach out and we’ll see what we can do.

To be eligible for a return:

  • The item needs to be unused, unworn, in the same condition you got it

  • Tags attached (if applicable), original packaging included

  • Proof of purchase (receipt or confirmation email)

To start the process, flick us an email at griefngrit@gmail.com. Don’t just send stuff back without chatting to us first - we need to approve it and send you the right return details.

If your return is accepted, we’ll send you a return shipping label and instructions to make the process smoother than your fifth cup of grief coffee.

🧯DAMAGED OR DEFECTIVE?

If your item arrives broken, defective, or not what you ordered - email us straight away. We’ll sort it out fast and make it right. We’re human, and sometimes things go wrong, but we won’t leave you hanging.

🚫 NON-RETURNABLE ITEMS

Some things can’t be returned, and we want to be upfront about that:

  • Custom or personalised products

  • Perishables (food, plants, flowers)

  • Personal care items (used beauty or hygiene products)

  • Hazardous materials (flammable stuff, etc.)

  • Sale items and gift cards (those are final)

Not sure if your item fits into this? Just ask - we don’t bite.

🔁 EXCHANGES

Need a different item? The fastest way is to return the original and place a new order. Once the return is approved, you can go ahead and buy what you really wanted the first time (it happens to the best of us).

🇪🇺 EUROPEAN UNION CUSTOMERS

If you’re in the EU, you’ve got a 14-day cooling-off period by law. That means you can cancel or return your order for any reason, as long as it’s in its original condition (unworn, unused, tags intact). Same drill: email us and keep your receipt handy.

💰REFUNDS

Once your return arrives and passes the inspection (aka we check it’s still in top condition), we’ll let you know if it’s been approved.

If approved:

  • Refunds are sent back to your original payment method within 10 business days

  • Your bank or card provider might take a little longer to process it on their end

  • Still waiting after 15 business days? Email us and we’ll chase it up

QUESTIONS?

Reach out anytime at griefngrit@gmail.com. We’re here to help - gently, honestly, and with a side of humour.